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Durafon1X no dial tone and can't call/receive

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I have a durafon 1x brand new out of the box. I have phone line hooked up to the "line" port and a regular telephone connected to the "tel" port. I called the phone number assigned to the phone line but only the phone rings and the durafon does nothing. Any possible answers besides the actual durafon being defective? I have tried it on multiple different phone wall outlets with different numbers and its still doing the same thing. Calls can me made from the additonal phone connected to the base,but not the mobile durafon . I can't dial out of the durafon either. 2 way comms can be established between the base and the mobile phone, but not through normal landline connection. Any help would be great.

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