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ENS500-AC firmware update to ens500ac-all-v3.5.0.5_c1.9.20.bin break credentials

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I've followed the installation instructions (steps 1 - 5) for a standalone firmware update. I completed ALL steps.

I updated ENS500AC_middle_FW.bin firmware. Then I logged back in with my authentication credentials.
Then I updated ens500ac-all-v3.5.0.5_c1.9.20.bin firmware. Now I am no longer able to log in!

The last step (step 5):
FW Update Complete!

Please Close Tab
to continue C.1.9 Installation
Have You Installed Part 2?

I close the tab. Nothing happens! Is there anything else to be done?

Please advise!

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I would really appreciate a response from a support team member. This is a work stoppage for me.

Thank you

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