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jennifer

Recommended IP is already being used by my router

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I am trying to follow the quick start guide and it is so vague...I can't get this my ENH500 working at all.

The issue I am having is I am trying to use the recommended IP 192.168.1.10 and submask 255.255.255.0, I am unable to configure the CPE at the browser 192.168.1.1 because my netgear router seems to already be using that IP. Every time I try to login with admin/admin, I get a password not correct. It's because it is the log in screen for my netgear admin panel. I've attached the info for my netgear so you can see what I mean.

Also, assuming I followed all the instructions properly and I actually got my AP working, what then? It doesn't say anything about how to connect the AP to my netgear router so I can begin using it as the AP. And it doesn't tell me if I'm supposed to change any settings back on my computer after I am finished manually setting up the IP address. Shouldn't I be changing it back to auto or something? Because if I don't, my regular internet doesn't work. Why is the documentation so bad?

Lastly, can I just use the same SSID and password for my AP as I do for my router or do I need to create a whole new connection? All I want to do is get my signal to extend out to my detached garage so I can use a wifi camera out there.

Can anyone help? I am at a loss. ??

Screen Shot 2017-05-28 at 2.27.10 PM.png

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Bypass the router and connect the computer to the ENH500. Disable the wireless adapter on your computer if it has one. Once in the ENH500 GUI, you can change the IP address of your ENH500 to something like 192.168.1.250 so that it won't conflict with the local IP address of your router.

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Thank you! Once I do this and I use the IP you recommended, I assume this is the address I would use in the browser to configure the CPE, right?

And when you say 'bypass the router', I'm assuming you mean connect my computer directly to the modem using an ethernet cable and turn my wifi network off to do this setup, right?

:)

Edited by jennifer

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When he says bypass the router, he means to connect the computer directly to the ENH500. The order would be:

Computer > POE injector ("Network" side) > POE injector ("Output" side)> ENH500. 

This eliminates the address conflict with the router, allowing you to access the UI of the ENH500 at 192.168.1.1.  From there you would change the static IP of the ENH500 to any unused address, (i.e. the 192.168.1.250) as recommended above.  You will also have to set the "Gateway" IP to the router IP (192.168.1.1), this allows the AP to find the router and thus the internet signal it sends out..  Then you can put your network all back together normally, connect your new ENH500 to the router though the POE injector, and access the AP through the new IP address.  DO this at your desk or somewhere the ENH500 is easily accessible, so if you did make an error in addressing, it is easy to get to the physical rest button.  Once it is on a wall or mounted up high this becomes more of a chore. 

As far as the SSID and password goes, that is not as concrete of an answer.  In theory, Yes, you should be able to replicate the routers wireless credential settings on the ENH500.  Some devices will play nice like that.  Your phone, tablet, etc... should switch to the stronger signal once it is in range, and the weaker signal is below a certain threshold.  The one drawback is that you don't know exactly where your signal is coming from and if the need to troubleshoot the WiFi arises, you won't know if the issue is with the router or the AP. 

If identical SSID's do not work, you will have to assign a different SSID on the ENH500. (i.e. the routers SSID is "HOMENET", or "HOUSE", the ENH500 SSID can be as simple as "HOMENET1", or "GARAGE", the passwords can remain the same for simplicity, however that is not a best practice as far as network security is concerned.  But your device will remember the credentials once you enter them once, so it's not that much trouble to have two different ones.

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Hi Josh,

Thank you for the clarification. Prior to messaging here, I did just as you recommended. I connected the ENH500 directly to my computer based on the instructions that were provided in the box. The only difference was it did not say anything about putting anything in the Gateway IP area. So to make sure I follow these are the steps I understand that I need to take:

1. Connect the ENH500 directly to my computer. The POE connects to my computer and the LAN connection on the POE connects directly to the ENH500. Connect to a power outlet.

2. on Mac, go to network settings and while the ENH500 (labelled 'ethernet') in my case is selected, tap on configure ipv4 and change it to manual. In the fields below, I enter the following from top to bottom: 192.168.1.250 as the IP, 255.255.255.0 and the mask, and 192.168.1.1 as the gateway.

3. Launch a browser and enter 192.168.1.1 in the browser and it should bring up the engenius login screen where i enter admin/admin.

4. configure the device as an Access Point (in my case) and set SSID, password, etc.

5. Go back to network preferences, and change the settings for the ENH500 back to 'using DHCP' and apply changes.

6. Disconnect the ENH500 from the computer and connect it to the router via the LAN port.

7. voila it should work. lol

Assuming these steps are correct, how would I access the admin panel for the ENH500 after I have it up and running? Do I use the 192.168.1.250 in the browser?

Thanks for your help. Please make sure i have the steps in the proper order and correct so I can try setting this up again. My first time (before messaging here) I tried all that and it rendered my router wifi disabled. I couldn't connect to my wifi afterwards so I must've done something incorrectly. I reset the device to factory so I can try again.

 

I look forward to your reply. :)

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POE side to the ENH500 and LAN side to your MAC. You will need to give your MAC any address other than the one you want to assign to the ENH500. I.e. If the ENH500 will be 192.168.1.250 after you change it, you will have to manually assign your Mac to anything but that. I.e. 192.168.1.10. You won't need to worry about anything in the gateway portion of your IPv4 settings on your Mac while your initially configuring the ENH500.

you will also have to set your MAC IPv4 settings back to DHCP or automatic after the initial configuration before you reconnect it to the router so it will be able to see the network again.

other wise it looks like you're on the right track. 

Once you've assigned the ENH500 the address of 192.168.1.250, yes you would then be able to type that address into a browser to access the control panel of the ENH500.

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Hey Josh,

For the MAC address, when I set this up and change it from DHCP to manually, I add 192.168.1.10 as the IP address with the mask 255.255.255.0 and leave the gateway blank. Then I go to the browser and type in 192.168.1.1 to access the configuration panel for ENH500. It's inside there I change the 192.168.1.10 to 192.168.1.250? Will I be able to easily find that in the admin panel?

Once that is done and configured, I go back to the mac networking and change that back from manually to DHCP, right? THEN, I go and set up the ENH500 to my router and so on.

I just want to make sure I make a wrong move somewhere and everything explodes. haha

Thanks for your patience and replies. :)

 

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I think I might have gotten you a little confused with the numbers and addresses.  Basically the thing to remember is that no two devices on your network can have the same IP address at the same time. 

Once you set your Mac's IPv4 to 192.168.1.10, have it connected directly to the ENH500 via the POE injector, and everything is powered on, you will be able to go to 192.168.1.1 in  your browser and access the interface of the ENH500.  You will then change the default IP address of the ENH500 from 192.168.1.1 to 192.168.1.250.  (This is done to avoid the IP Address conflict with your router which already has 192.168.1.1 reserved for itself.)  You set the subnet mask as 255.255.255.0, and the default gateway as 192.168.1.1 . (Chapter 8 in the manual linked below.)

Here is a link to the EnGenius web page containing the Full owners manual, which usually does not ship with the devices. The quick start guide leaves a lot out in my opinion.  This also includes specific instructions for Mac users as well.  Also make sure to pay specific attention to the "Accept" button and the "Save and Reload" button. 

https://www.engeniustech.com/wp-content/uploads/2016/12/ENH500_Manual.pdf

At this point you reset your Mac IPv4 settings to DHCP, reconnect everything back to the router and then you can use 192.168.1.250 in a browser, and it will take you to the exact same login page as before.  Once you know you have confirmed connectivity through the router, you can then go into the wireless settings and set the mode to Access Point and enable and edit the SSID and password. 

I hope this helps. 

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Where do I set my Mac's IPv4, though? When I tried this the first time, the 192.168.1.10 as the IP Address kept taking me to my netgear router login page when I entered 192.168.1.1 in the browser.. The only way it wouldn't do that is if I put 192.168.1.1 in the gateway field. But that's also when my netgear router stopped working. lol

And I had the ENH500 connected directly to my computer. Will it help if I just turned my wifi card off, connected my mac directly to the modem with an ethernet cable and followed your steps? I just still need to know how to set the Mac's IPv4. lol

And I downloaded the manual for the product and i followed the instructions exactly and I was still having issues getting to the engenius admin panel and NOT my netgear one. ?

 

Edited by jennifer

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Yes you will need to turn off the computers built in wifi. Pages 22-23 of the manual have specific instructions for Mac users on how to manually configure an IP address. Once you are not on the routers signal or network, 192.168.1.1 will take you to the ENH500 configuration screen. Provided you are connected directly to the ENH500 through the POE injector. You will know the POE injector is connected correctly if the lights on the ENH500 start blinking immediately. If they do not light up as soon as the ENH500 is connected to the POE Injector, you are most likely on the wrong side.

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perfect! Thanks Josh. I had a feeling that's what I needed to do. I set up a hawking device awhile back that pretty much followed the same procedures. I just couldn't remember the exact steps i took.

you have been wonderful and helpful. Thank you! (((hugs)))

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I was once where you are now. Struggling with the right order of steps and learning as I went. EnGenius devices are not the easiest to set up, however they seem to be the most stable and reliable once they are configured correctly.

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Hey Josh,

Thank you again for helping me with this. I was able to get it up and running based on your easy instructions. True test is the signal makes it to my detached garage about 100yrds away with the door cracked. ?

Have a great weekend.

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