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We are experienced admins having worked with many Engenius units and with numerous models installed over the years. This week, we are trying to work with an ENS1750 that we discovered was set up already by someone else. Via some arp packet snooping we figured out its IP, and can reach the web login screen on it at 192.168.128.128 (yes, not a typo) - it redirects to http://192.168.128.128/cgi-bin/luci. (see photo attached). We also can see two custom SSIDs that are set up being broadcast in the 2.4 and 5ghz bands. But we do not know the unit's admin password (it's been changed), and so cannot login and factory reset via the GUI. More importantly, ***we cannot factory reset the unit using the hard reset button***. We have tried every combination of pressing the reset button for 10 seconds (per the manual), 30 seconds (per some postings online) and up to 60 seconds (per one email from Engenius support). Nothing changes. We have done this after the unit has been powered up for several minutes and also tried right at power-on and even while we were plugging it in. We have tried all of these MULTIPLE TIMES. Nothing works. We have had multiple experienced network techs here who have all been frustrated. No matter what we do, the unit in the end just reboots and we see the same IP and the same two custom SSIDs appear again - no reset, no factory settings, no changes at all. I do see others on this forum who have had similar problems - this seems like a bug in Engenius firmware. Does anyone have a solution, or did they just return their units to Engenius (as we're getting ready to do)?